FAQ
Find answers to our most frequently asked questions.
Shipping & Returns
What if it doesn’t work for me?
At SIlksecret, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day return policy – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
Delivery Times: Estimated delivery is 8-14 business days.
Orders are processed within 1-3 business days at our warehouse. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Please note that tracking information may take 2-4 business days to update.
Have further questions? Contact us
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you!
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Products Information
Are Silksecret products body-safe?
Absolutely! At Silksecret, we prioritize your safety and comfort. Our products are made from high-quality, body-safe materials, including medical-grade silicone, non-toxic ABS plastic, and phthalate-free components.
How will my order be packaged?
Your privacy is our priority. All orders are shipped in discreet, plain packaging with no branding or product details on the exterior.
What makes Silksecret products different?
Silksecret offers luxury, discretion, and quality in every product. Our items are carefully curated for pleasure, safety, and elegance, ensuring an elevated intimate experience.
How do I clean and care for my products?
We recommend using warm water and mild soap or a specialized toy cleaner after each use. Always follow the product’s care instructions and store it in a clean, dry place.
Your Pleasure. Your Journey. Our Tools.
SILKSECRET
