Refund policy
Change of Mind
You may cancel your order within 12 hours of placing it. If you need to change the size or variant, please contact our support team at support@silksecret.com.au within 12 hours before your order is processed.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
To start a return, contact us at support@silksecret.com.au. Returns sent without prior approval will not be accepted.
If your return is approved, we will process your refund to your original payment method. Please note that it may take some time for your bank or credit card company to post the refund.
For any return inquiries, contact us at support@silksecret.com.au.
Shipping for Returns
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
Depending on your location, the time it takes for your exchanged product to reach you may vary. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will assess the issue and work to resolve it as quickly as possible.
Lost or Stolen Orders
Silksecret is not responsible for lost or stolen orders that have been marked as delivered by the courier. We do not provide refunds or replacements for confirmed deliveries that are reported missing.
Exchanges
To exchange an item, you must first request a return. Once the return is approved, you can place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method.
If you have any further questions, please contact us at support@silksecret.com.au.
